This is the most comprehensive package for WIndows, MacOS, Anroid and iOS. The last one, Kaspersky Total Security is the Premium package. You can also secure MacOS and Android devices besides Windows. It includes more features than the Anti-Virus software. The file is located in the Network Agent installation folder. Trace files will be located in the Administration Server installation folder: Program Files (x86)Kaspersky LabKaspersky Security Center. Kaspersky Internet Security is the advanced package. Send the collected trace file to Kaspersky technical support. This package provides standard security for Windows devices. Kaspersky Anti-Virus is the essential package. Kaspersky has three variants: Anti-Virus, Internet Security and Total Security. In short A seamless renewal without losing any remaining days! The three variants of Kaspersky Make sure your user account has administrator permissions. Trace files contain records of all application’s actions, which allows to find the step at which an error occurs. The moment your current subscription expires, it will automatically switch to the new licence period. Kaspersky Security Center 11 (version 11.b) When creating a request to Kaspersky technical support, you may be asked to collect and attach trace files. Seamless renewal without losing any remaining daysĭo you have any remaining days in your current Kaspersky subscription? That is not a problem! Just enter the licence key and Kaspersky will reserve it for you.